Press Release

ServiceSource Reports Fourth Quarter and Full-Year 2019 Financial Results

2019 Revenue of $216.1 million

2019 GAAP Net Loss of $18.7 million; Non-GAAP Net Loss of $3.3 million

2019 Adjusted EBITDA of $4.2 million

DENVER--(BUSINESS WIRE)--Feb. 19, 2020-- ServiceSource (NASDAQ: SREV), the digital customer journey experience company, today announced financial results for the three months and year ended December 31, 2019.

“2019 was a foundational year for ServiceSource, as we made solid progress on our strategic transformation to strengthen our client relationships, improve our execution, and enhance our financial performance,” said Gary B. Moore, Chairman and CEO of ServiceSource. “We simplified our operating model, rationalized areas that were not strategic to our long-term roadmap, and made important forward-focused growth investments throughout the business. During the year, we won several new logos, expanded our scope and revenue with some of our largest clients, and delivered financial results that exceeded our expectations.”

Moore continued, “Our unique Customer Journey Experience solution suite is strengthening our value proposition in the marketplace, we are earning greater trust and loyalty from our clients, and our teams are more consistently delivering and fulfilling our brand promise. We believe we have established a firmer foundation for ServiceSource that we can continue to build upon, and we remain focused and committed on executing to our longer-term priorities and value creation objectives.”

Key Financial Results – Fourth Quarter 2019

  • GAAP revenue was $54.9 million, compared with $61.5 million reported for Q4 2018.
  • GAAP net loss was $2.5 million or $0.03 per diluted share, compared with GAAP net income of $2.3 million or $0.02 per diluted share reported for Q4 2018.
  • Non-GAAP net income was $0.6 million or $0.01 per diluted share, compared with non-GAAP net income of $3.2 million or $0.03 per diluted share reported for Q4 2018.
  • Adjusted EBITDA was $2.7 million, compared with $6.3 million reported for Q4 2018.
  • Free cash flow of $4.3 million.

Key Financial Results – Full-Year Ended December 31, 2019

  • GAAP revenue was $216.1 million, compared with $238.3 million reported for the year ended December 31, 2018.
  • GAAP net loss was $18.7 million or $0.20 per diluted share, compared with GAAP net loss of $24.9 million or $0.27 per diluted share reported for the year ended December 31, 2018.
  • Non-GAAP net loss was $3.3 million or $0.04 per diluted share, compared with non-GAAP net income of $4.2 million or $0.05 per diluted share reported for the year ended December 31, 2018.
  • Adjusted EBITDA was $4.2 million, compared with $14.2 million reported for the year ended December 31, 2018.
  • Free cash flow of $2.3 million to end the year with $29.4 million of cash and cash equivalents and restricted cash and no borrowings under the Company’s $40.0 million revolving line of credit.

A reconciliation of GAAP to non-GAAP financial measures is provided following the Condensed Consolidated Financial Statement tables contained within this press release.

Key Business Highlights – Full-Year Ended December 31, 2019

  • Expanded revenue with five of the top 10 clients, with cumulative year-over-year revenue growth of 1.1% across the top 10.
  • Signed three new logo wins, including a leading global information services company in the first quarter, a global cybersecurity software vendor in the third quarter, and a cloud-based enterprise identity management leader in the fourth quarter.
  • Successfully renewed or extended approximately 84% of the contract value that was up for renewal during the year.

“We exited 2019 on a positive note, with strong operational execution contributing to financial results that surpassed our expectations,” said Richard G. Walker, CFO of ServiceSource. “We exceeded the midpoint of our full-year revenue objectives by $4.0 million and delivered $4.2 million of Adjusted EBITDA against an approximately break-even expectation. Furthermore, our intense focus on working capital efficiency and prudent capital allocation drove positive free cash flow and a stronger balance sheet with cash accretion for the full-year.”

Quarterly Conference Call

ServiceSource will discuss its fourth quarter and full-year 2019 results and provide commentary to management’s fiscal 2020 contextual outlook on February 20, 2020, via teleconference at 9:30 a.m. Eastern Time. To access the call within the U.S., please dial (877) 293-5486, or outside the U.S. (914) 495-8592, at least five minutes prior to the start time. Conference ID number: 1086276. In addition, a live webcast of the call will also be available on the Investor Relations section of the ServiceSource website under Events and Presentations. A replay of the webcast will also be available on the Company's website at http://ir.servicesource.com.

Forward-Looking Statements

This press release contains forward-looking statements, including statements regarding our expectations for financial and operational performance, whether our investments will produce anticipated benefits, whether our value proposition is strengthening in the market, and whether our simplified operating model will translate into desired results. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from our forward-looking statements. Those risks and uncertainties include: a decline in client renewals, the loss of one or more of our key clients or the contraction in our revenue from one or more of our key clients, in each case resulting in churn, or our clients not expanding their relationships with us; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our clients; changes in market conditions that impact our ability to sell our solutions and/or generate service revenue on our clients’ behalf; economic or other adverse events or conditions affecting the technology industry; and other risks and uncertainties described more fully in our periodic reports filed with the Securities and Exchange Commission, which can be obtained online at the Commission's website at http://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and except as may be legally required we assume no obligation to update these forward-looking statements.

About ServiceSource

ServiceSource International, Inc. (NASDAQ: SREV) brings the world’s greatest brands closer to their customers through digitally-enabled solutions and data-driven insights that personalize and power the moments that matter. Backed by 20 years of experience, an industry-leading technology platform, a robust global footprint and a powerful suite of solutions that enhance every touchpoint along the Customer Journey Experience (CJXTM), we deliver impactful revenue growth for global market leaders. Operating out of eight countries with more than 3,000 sales delivery professionals speaking 45 languages, ServiceSource drives billions of dollars in client value annually. To learn more about how we help our clients more effectively find, convert, nurture, grow and retain their customers, visit www.servicesource.com.

Connect with ServiceSource:
http://www.facebook.com/ServiceSource
http://twitter.com/servicesource
http://www.linkedin.com/company/servicesource
http://www.youtube.com/user/ServiceSourceMKTG

ServiceSource International, Inc.

Condensed Consolidated Statements of Operations

(in thousands, except per share amounts)

(unaudited)

 

 

For the Three Months Ended
December 31,

 

For the Year Ended
December 31,

 

 

2019

 

2018

 

2019

 

2018

Net revenue

 

$

54,871

 

 

$

61,471

 

 

$

216,135

 

 

$

238,340

 

Cost of revenue(1)

 

37,459

 

 

40,557

 

 

153,155

 

 

164,693

 

Gross profit

 

17,412

 

 

20,914

 

 

62,980

 

 

73,647

 

Operating expenses:

 

 

 

 

 

 

 

 

Sales and marketing(1)

 

7,075

 

 

8,488

 

 

30,009

 

 

35,600

 

Research and development(1)

 

1,146

 

 

1,745

 

 

4,848

 

 

6,436

 

General and administrative(1)

 

11,127

 

 

8,335

 

 

43,208

 

 

47,288

 

Restructuring and other related costs

 

93

 

 

 

 

1,929

 

 

209

 

Total operating expenses

 

19,441

 

 

18,568

 

 

79,994

 

 

89,533

 

(Loss) income from operations

 

(2,029

)

 

2,346

 

 

(17,014

)

 

(15,886

)

Interest and other (expense) income, net

 

(259

)

 

89

 

 

(1,226

)

 

(6,591

)

Impairment loss on investment securities

 

 

 

 

 

 

 

(1,958

)

(Loss) income before provision for income taxes

 

(2,288

)

 

2,435

 

 

(18,240

)

 

(24,435

)

Provision for income tax expense

 

(204

)

 

(156

)

 

(443

)

 

(450

)

Net (loss) income

 

$

(2,492

)

 

$

2,279

 

 

$

(18,683

)

 

$

(24,885

)

Net (loss) income per share, basic and diluted

 

$

(0.03

)

 

$

0.02

 

 

$

(0.20

)

 

$

(0.27

)

Weighted-average common shares outstanding, basic and diluted

 

94,608

 

 

92,721

 

 

93,882

 

 

91,636

 

 

 

 

 

 

 

 

 

 

(1) Reported amounts include stock-based compensation expense as follows:

 

 

For the Three Months Ended
December 31,

 

For the Year Ended
December 31,

 

 

2019

 

2018

 

2019

 

2018

Cost of revenue

 

$

124

 

 

$

304

 

 

$

538

 

 

$

1,056

 

Sales and marketing

 

382

 

 

695

 

 

1,772

 

 

3,131

 

Research and development

 

17

 

 

34

 

 

41

 

 

180

 

General and administrative

 

654

 

 

(465

)

 

2,811

 

 

5,234

 

Total stock-based compensation

 

$

1,177

 

 

$

568

 

 

$

5,162

 

 

$

9,601

 

ServiceSource International, Inc.

Condensed Consolidated Balance Sheets

(in thousands)

(unaudited)

 

 

December 31,

 

 

2019

 

2018

Assets

 

 

 

 

Current assets:

 

 

 

 

Cash and cash equivalents

 

$

27,089

 

 

$

26,535

 

Accounts receivable, net

 

41,754

 

 

54,284

 

Prepaid expenses and other

 

7,296

 

 

5,653

 

Total current assets

 

76,139

 

 

86,472

 

 

 

 

 

 

Property and equipment, net

 

36,149

 

 

36,593

 

Right-of-use assets

 

36,396

 

 

 

Contract acquisition costs

 

1,602

 

 

2,660

 

Goodwill

 

6,334

 

 

6,334

 

Other assets

 

4,844

 

 

4,521

 

Total assets

 

$

161,464

 

 

$

136,580

 

 

 

 

 

 

Liabilities and Stockholders’ Equity

 

 

 

 

Current liabilities:

 

 

 

 

Accounts payable

 

$

4,392

 

 

$

2,424

 

Accrued expenses

 

3,366

 

 

3,380

 

Accrued compensation and benefits

 

16,700

 

 

15,509

 

Operating lease liabilities

 

9,652

 

 

 

Other current liabilities

 

2,218

 

 

6,894

 

Total current liabilities

 

36,328

 

 

28,207

 

 

 

 

 

 

Operating lease liabilities, net of current portion

 

33,716

 

 

 

Other long-term liabilities

 

2,983

 

 

6,540

 

Total liabilities

 

73,027

 

 

34,747

 

 

 

 

 

 

Stockholders’ equity:

 

 

 

 

Preferred stock

 

 

 

 

Common stock

 

9

 

 

9

 

Treasury stock

 

(441

)

 

(441

)

Additional paid-in capital

 

374,525

 

 

369,246

 

Accumulated deficit

 

(286,066

)

 

(267,383

)

Accumulated other comprehensive income

 

410

 

 

402

 

Total stockholders’ equity

 

88,437

 

 

101,833

 

Total liabilities and stockholders’ equity

 

$

161,464

 

 

$

136,580

 

ServiceSource International, Inc.

Condensed Consolidated Statements of Cash Flows

(in thousands)

(unaudited)

 

 

 

For the Year Ended December 31,

 

2019

 

2018

Cash flows from operating activities:

 

 

 

Net loss

$

(18,683

)

 

$

(24,885

)

Adjustments to reconcile net loss to net cash provided by operating activities:

 

 

 

Depreciation and amortization

13,449

 

 

16,495

 

Amortization of debt discount and issuance costs

73

 

 

5,868

 

Amortization of contract acquisition costs

1,504

 

 

1,770

 

Amortization of premium on short-term investments

 

 

(1,204

)

Amortization of right-of-use assets

9,715

 

 

 

Stock-based compensation

5,162

 

 

9,601

 

Restructuring and other related costs

1,866

 

 

458

 

Impairment loss on investment securities

 

 

1,958

 

Other

(241

)

 

107

 

Net changes in operating assets and liabilities:

 

 

 

Accounts receivable, net

12,449

 

 

1,724

 

Prepaid expenses and other assets

(1,558

)

 

(150

)

Contract acquisition costs

(442

)

 

(1,085

)

Accounts payable

2,441

 

 

(2,406

)

Accrued compensation and benefits

(646

)

 

(3,542

)

Operating lease liabilities

(8,678

)

 

 

Accrued expenses

(102

)

 

(3,730

)

Other liabilities

(3,864

)

 

2,738

 

Net cash provided by operating activities

12,445

 

 

3,717

 

Cash flows from investing activities:

 

 

 

Acquisition of property and equipment

(10,106

)

 

(15,604

)

Purchases of short-term investments

 

 

(480

)

Sales of short-term investments

 

 

133,920

 

Maturities of short-term investments

 

 

4,240

 

Net cash (used in) provided by investing activities

(10,106

)

 

122,076

 

Cash flows from financing activities:

 

 

 

Repayment on finance lease obligations

(900

)

 

(413

)

Repayment of convertible notes

 

 

(150,000

)

Debt issuance costs

 

 

(201

)

Proceeds from revolving line of credit

 

 

32,000

 

Repayment of revolving line of credit

 

 

(32,000

)

Proceeds from issuance of common stock

223

 

 

759

 

Payments related to minimum tax withholdings on restricted stock unit releases

(182

)

 

(784

)

Net cash used in financing activities

(859

)

 

(150,639

)

Effect of exchange rate changes on cash and cash equivalents and restricted cash

124

 

 

(8

)

Net change in cash and cash equivalents and restricted cash

1,604

 

 

(24,854

)

Cash and cash equivalents and restricted cash, beginning of period

27,779

 

 

52,633

 

Cash and cash equivalents and restricted cash, end of period

$

29,383

 

 

$

27,779

 

Use of Non-GAAP Financial Measures

To supplement its Condensed Consolidated Financial Statements presented in accordance with generally accepted accounting principles, or GAAP, ServiceSource provides investors with non-GAAP gross profit, net income (loss), net income (loss) per diluted share and Adjusted EBITDA. A reconciliation of these non-GAAP financial measures to the closest GAAP financial measure is presented in the following financial tables.

ServiceSource believes non-GAAP financial information provided in this release can assist investors in understanding and assessing its on-going core operations and prospects for the future and provides an additional tool for investors to use in comparing ServiceSource's financial results with other companies in the industry, many of which present similar non-GAAP financial measures to investors.

Non-GAAP gross profit consists of gross profit plus adjustments to stock-based compensation, amortization of internally-developed software and amortization of purchased intangible assets.

Non-GAAP net income (loss) consists of net income (loss) plus stock-based compensation, amortization of internally-developed software, amortization of purchased intangible assets, restructuring and other related costs, amortization of contract acquisition costs related to the initial adoption of Accounting Standards Update No. 2014-09, Revenue from Contracts with Customers (Topic 606) (“ASC 606”), impairment loss on investment securities, litigation reserve, non-cash interest expense and applying an income tax rate of 26.5% on non-GAAP adjustments. Stock-based compensation expense is expected to vary depending on the number of new grants issued, changes in the Company's stock price, stock market volatility, expected option lives and risk-free interest rates, all of which are difficult to estimate.

EBITDA consists of net income (loss) plus provision for income tax expense (benefit), interest and other expense (income), net and depreciation and amortization. Adjusted EBITDA consists of EBITDA plus stock-based compensation, amortization of contract acquisition costs related to the initial adoption of ASC 606, restructuring and other related costs, impairment loss on investment securities and litigation reserve.

These non-GAAP measures should not be considered a substitute for, or superior to, financial measures calculated in accordance with GAAP.

ServiceSource International, Inc.

GAAP To Non-GAAP Reconciliation

(in thousands, except per share amounts)

(unaudited)

 

 

 

For the Three Months Ended
December 31,

 

For the Year Ended
December 31,

 

 

 

2019

 

2018

 

2019

 

2018

Net revenue

 

 

$

54,871

 

 

$

61,471

 

 

$

216,135

 

 

$

238,340

 

 

 

 

 

 

 

 

 

 

 

Gross profit

 

 

 

 

 

 

 

 

 

GAAP gross profit

 

 

$

17,412

 

 

$

20,914

 

 

$

62,980

 

 

$

73,647

 

Non-GAAP adjustments:

 

 

 

 

 

 

 

 

 

Stock-based compensation

(A)

 

124

 

 

304

 

 

538

 

 

1,056

 

Amortization of internally-developed software

(B)

 

1,144

 

 

762

 

 

4,119

 

 

7,686

 

Amortization of purchased intangible assets

(C)

 

 

 

 

 

 

 

55

 

Non-GAAP gross profit

 

 

$

18,680

 

 

$

21,980

 

 

$

67,637

 

 

$

82,444

 

 

 

 

 

 

 

 

 

 

 

Gross profit %

 

 

 

 

 

 

 

 

 

GAAP gross profit

 

 

31.7

%

 

34.0

%

 

29.1

%

 

30.9

%

Non-GAAP adjustments:

 

 

 

 

 

 

 

 

 

Stock-based compensation

(A)

 

0.2

%

 

0.5

%

 

0.2

%

 

0.4

%

Amortization of internally-developed software

(B)

 

2.1

%

 

1.2

%

 

1.9

%

 

3.2

%

Amortization of purchased intangible assets

(C)

 

%

 

%

 

%

 

%

Non-GAAP gross profit

 

 

34.0

%

 

35.8

%

 

31.3

%

 

34.6

%

Certain totals do not add due to rounding

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating expenses

 

 

 

 

 

 

 

 

 

GAAP operating expenses

 

 

$

19,441

 

 

$

18,568

 

 

$

79,994

 

 

$

89,533

 

Non-GAAP adjustments:

 

 

 

 

 

 

 

 

 

Stock-based compensation

(A)

 

(1,053

)

 

(264

)

 

(4,624

)

 

(8,545

)

Amortization of internally-developed software

(B)

 

(468

)

 

(311

)

 

(1,683

)

 

(943

)

Amortization of purchased intangible assets

(C)

 

 

 

 

 

 

 

(30

)

Restructuring and other related costs

(D)

 

(93

)

 

 

 

(1,929

)

 

(209

)

Amortization of contract acquisition costs - ASC 606 initial adoption

(E)

 

(187

)

 

(316

)

 

(976

)

 

(1,529

)

Litigation reserve

(G)

 

 

 

 

 

256

 

 

(2,250

)

Non-GAAP operating expenses

 

 

$

17,640

 

 

$

17,677

 

 

$

71,038

 

 

$

76,027

 

 

 

 

 

 

 

 

 

 

 

Net income (loss)

 

 

 

 

 

 

 

 

 

GAAP net (loss) income

 

 

$

(2,492

)

 

$

2,279

 

 

$

(18,683

)

 

$

(24,885

)

Non-GAAP adjustments:

 

 

 

 

 

 

 

 

 

Stock-based compensation

(A)

 

1,177

 

 

568

 

 

5,162

 

 

9,601

 

Amortization of internally-developed software

(B)

 

1,612

 

 

1,073

 

 

5,802

 

 

8,629

 

Amortization of purchased intangible assets

(C)

 

 

 

 

 

 

 

85

 

Restructuring and other related costs

(D)

 

93

 

 

 

 

1,929

 

 

209

 

Amortization of contract acquisition costs - ASC 606 initial adoption

(E)

 

187

 

 

316

 

 

976

 

 

1,529

 

Impairment loss on investment securities

(F)

 

 

 

 

 

 

 

1,958

 

Litigation reserve

(G)

 

 

 

 

 

(256

)

 

2,250

 

Non-cash interest expense

(H)

 

17

 

 

14

 

 

73

 

 

5,868

 

Income tax effect on non-GAAP adjustments

(I)

 

(7

)

 

(1,013

)

 

1,650

 

 

(1,059

)

Non-GAAP net income (loss)

 

 

$

587

 

 

$

3,237

 

 

$

(3,347

)

 

$

4,185

 

 

 

 

 

 

 

 

 

 

 

Diluted net income (loss) per share

 

 

 

 

 

 

 

 

 

GAAP net (loss) income per share

 

 

$

(0.03

)

 

$

0.02

 

 

$

(0.20

)

 

$

(0.27

)

Non-GAAP adjustments:

 

 

 

 

 

 

 

 

 

Stock-based compensation

(A)

 

0.01

 

 

0.01

 

 

0.05

 

 

0.10

 

Amortization of internally-developed software

(B)

 

0.02

 

 

0.01

 

 

0.06

 

 

0.09

 

Amortization of purchased intangible assets

(C)

 

0.00

 

 

0.00

 

 

0.00

 

 

0.00

 

Restructuring and other related costs

(D)

 

0.00

 

 

0.00

 

 

0.02

 

 

0.00

 

Amortization of contract acquisition costs - ASC 606 initial adoption

(E)

 

0.00

 

 

0.00

 

 

0.01

 

 

0.02

 

Impairment loss on investment securities

(F)

 

0.00

 

 

0.00

 

 

0.00

 

 

0.02

 

Litigation reserve

(G)

 

0.00

 

 

0.00

 

 

0.00

 

 

0.02

 

Non-cash interest expense

(H)

 

0.00

 

 

0.00

 

 

0.00

 

 

0.06

 

Income tax effect on non-GAAP adjustments

(I)

 

0.00

 

 

(0.01

)

 

0.02

 

 

(0.01

)

Non-GAAP diluted net income (loss) per share

 

 

$

0.01

 

 

$

0.03

 

 

$

(0.04

)

 

$

0.05

 

Certain totals do not add due to rounding

 

 

 

 

 

 

 

 

 

Shares used in calculating diluted net income (loss) per share on a non-GAAP basis

(J)

 

94,608

 

 

92,721

 

 

93,882

 

 

91,636

 

Footnotes to GAAP to Non-GAAP Reconciliation

(A) Stock-based compensation. Included in our GAAP presentation of cost of revenue and operating expenses, stock-based compensation consists of expenses for stock options, stock unit awards and purchase rights under our stock purchase plan. We exclude stock-based compensation expense from our non-GAAP measures because some investors may view it as not reflective of our core operating performance as it is a non-cash expense.

(B) Amortization of internally-developed software. Included in our GAAP presentation of cost of revenue and operating expenses, amortization of internally-developed software reflects non-cash expense for software developed or obtained for internal use. We exclude these expenses from our non-GAAP measures because we believe they are not indicative of our core operating performance.

(C) Amortization of purchased intangibles. Included in our GAAP presentation of gross margin and operating expenses is amortization of purchased intangible assets. We believe amortization of acquisition-related intangible assets, such as amortization of costs associated with an acquired company’s research and development efforts, trade names and customer relationships, are items arising from pre-acquisition activities and determined at the time of an acquisition. Although these intangible assets are continually evaluated for impairment, amortization of purchased intangibles is a static expense and not typically affected by operations during any particular period.

(D) Restructuring and other related costs. Included in our GAAP presentation, we incurred expenses related to our restructuring effort to better align our cost structure with current revenue levels. Restructuring and other related costs consist primarily of employees' severance payments, related employee benefits, related legal fees and charges related to leases and other contract termination costs. These are one-time in nature costs that are not indicative of our core operating performance.

(E) Amortization of contract acquisition costs - ASC 606 initial adoption. Upon adoption of ASC 606 using the modified retrospective approach, we capitalized approximately $3.3 million of previously expensed sales commissions from 2015, 2016 and 2017. Amortization of these amounts are included in our GAAP presentation as sales and marketing expense. We believe the non-cash amortization expense is not related to or indicative of our ongoing operating performance.

(F) Impairment loss on investment securities. We liquidated our investment securities during the first half of 2018 to have sufficient cash on hand to repay our $150.0 million convertible notes due August 1, 2018. Based on our decision to sell these investment securities, we determined an other-than-temporary impairment occurred as of March 31, 2018 and recorded an impairment loss, which represented the difference between the investment securities' amortized cost basis and fair value. This charge is not related to or indicative of ongoing operating performance.

(G) Litigation reserve. The Company records a contingent liability when it is probable that a loss has been incurred and the amount is reasonably estimable in accordance with accounting for contingencies. These reserves are one-time in nature charges that are not indicative of our core operating performance.

(H) Non-cash interest expense. Under GAAP, we recognize interest expense at the effective interest rate which includes interest costs related to the amortization of debt issuance costs and debt premiums or discounts. The difference between the effective interest rate and the contractual interest rate is excluded from our assessment of our operating performance because we believe this non-cash expense is not indicative of ongoing operating performance. We believe that the exclusion of the non-cash interest expense provides investors a view of our core operating performance.

(I) Income tax effect on non-GAAP adjustments. This adjusts the provision for income taxes to reflect the effect of the non-GAAP items A, B, C, D, E, F, G and H noted above on our non-GAAP net income (loss).

(J) Shares used in calculating diluted net income (loss) per share on a non-GAAP basis. The share count for basic and diluted earnings per share is the same due to GAAP net losses for the years ended 2019 and 2018.

ServiceSource International, Inc.

Reconciliation of Net (Loss) Income to Adjusted EBITDA

(in thousands)

(unaudited)

 

 

 

For the Three Months Ended
December 31,

 

For the Year Ended
December 31,

 

 

 

2019

 

2018

 

2019

 

2018

Net (loss) income

 

 

$

(2,492

)

 

$

2,279

 

 

$

(18,683

)

 

$

(24,885

)

Provision for income tax expense

 

 

204

 

 

156

 

 

443

 

 

450

 

Interest and other expense (income), net

 

 

259

 

 

(89

)

 

1,226

 

 

6,591

 

Depreciation and amortization(1)

 

 

3,291

 

 

3,097

 

 

13,449

 

 

16,495

 

EBITDA

 

 

1,262

 

 

5,443

 

 

(3,565

)

 

(1,349

)

Stock-based compensation

(A)

 

1,177

 

 

568

 

 

5,162

 

 

9,601

 

Amortization of contract acquisition asset costs - ASC 606 initial adoption

(E)

 

187

 

 

316

 

 

976

 

 

1,529

 

Restructuring and other related costs

(D)

 

93

 

 

 

 

1,929

 

 

209

 

Impairment loss on investment securities

(F)

 

 

 

 

 

 

 

1,958

 

Litigation reserve

(G)

 

 

 

 

 

(256

)

 

2,250

 

Adjusted EBITDA

 

 

$

2,719

 

 

$

6,327

 

 

$

4,246

 

 

$

14,198

 

 

 

 

 

 

 

 

 

 

 

(1) Depreciation and amortization expense is comprised of the following:

 

 

 

For the Three Months Ended
December 31,

 

For the Year Ended
December 31,

 

 

 

2019

 

2018

 

2019

 

2018

Purchased intangible asset amortization

 

 

$

 

 

$

 

 

$

 

 

$

85

 

Internally developed software amortization

 

 

1,612

 

 

1,073

 

 

5,802

 

 

8,629

 

Property and equipment depreciation

 

 

1,679

 

 

2,024

 

 

7,647

 

 

7,781

 

Depreciation and amortization

 

 

$

3,291

 

 

$

3,097

 

 

$

13,449

 

 

$

16,495

 

 

Source: ServiceSource International, Inc.

Investor Relations Contact for ServiceSource:
Chad Lyne
ServiceSource International, Inc.
clyne@servicesource.com