Press Release

ServiceSource Reports Fourth Quarter and Fiscal Year 2015 Financial Results

 

Non-GAAP gross margin exceeds 40% for the first time in eight quarters

Adjusted EBITDA improves by $20.7 million for the full year in 2015

Revenue growth and improving profitability expected in 2016

SAN FRANCISCO--(BUSINESS WIRE)-- ServiceSource® (Nasdaq: SREV), the global leader in customer revenue growth and retention solutions, today announced financial results for the fourth quarter and full year ended December 31, 2015.

"ServiceSource finished 2015 with a strong quarter, exceeding guidance across all revenue and profitability metrics. The fourth quarter capped a year that saw ServiceSource make extraordinary progress rebuilding the company's leadership, strengthening customer relationships and improving operational performance, all while driving costs lower. This resulted in a $20.7 million improvement in adjusted EBITDA from 2014 to 2015," said Christopher M. Carrington, CEO of ServiceSource. "With customer centricity driving churn back to industry norms and strong new sales, ServiceSource resumed ACV growth in 2015. We expect this performance will translate into a return to revenue growth with increasing profitability in 2016 even as we continue to invest in the business."

GAAP revenue was $65.0 million in the fourth quarter, representing a 13.0% decrease from the $74.7 million delivered in same the period in the prior year. Non-GAAP revenue, which excludes the impact of the reduction of deferred revenue in connection with our acquisition of Scout Analytics, was $65.0 million, reflecting a 13.2% decrease from the same period in the prior year.

For the fourth quarter of fiscal year 2015, GAAP net loss in the quarter was $6.0 million, or $0.07 per share, compared with GAAP net loss of $13.5 million, or $0.16 per share, for the same period last year. Non-GAAP net income in the quarter was $0.3 million compared with non-GAAP net income of $0.5 million for the same period last year. Non-GAAP EPS was $0.00 per basic and diluted share, compared with non-GAAP EPS $0.01 income per basic and diluted share for the same period last year. Adjusted EBITDA was $2.3 million, compared with $4.4 million for the same period last year.

For the full year 2015, GAAP revenue was $252.2 million, compared with $272.2 million for fiscal year 2014. GAAP net loss for the year was $40.4 million, or $0.47 per share, compared with a loss of $95.2 million, or $1.15 per share for 2014. Non-GAAP net loss for the year was $1.6 million, compared with non-GAAP net loss of $18.7 million in 2014. Non-GAAP net loss for the year was $0.02 per basic and diluted share, compared with non-GAAP net loss of $0.23 per basic and diluted share for 2014. Adjusted EBITDA was $1.4 million, compared with adjusted EBITDA of negative $19.2 million for fiscal year 2014.

A reconciliation of GAAP to non-GAAP financial measures has been provided in the financial statement tables included in this press release.

Quarterly Conference Call

ServiceSource will discuss its fourth quarter 2015 results and financial guidance today via teleconference at 1:30 p.m. Pacific Time. To access the call within the U.S., please dial (877) 293-5486, or outside the U.S. (914) 495-8592, at least five minutes prior to the start time. Conference ID number: 13047374. In addition, a live webcast of the call will also be available on the Investor Relations section of the ServiceSource web site under Events & Presentations. A replay of the webcast will also be available on the Company's website at http://ir.servicesource.com.

Forward-Looking Statements

This press release contains forward-looking statements, including statements regarding our expectations for financial performance. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, fluctuations in our quarterly results of operations; our technology; the risk of material defects or errors in our software offerings or their failure to meet customer expectations; migrating customers to our SaaS offerings and the ability to integrate such offerings with other third-party applications used by our customers; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; our ability to grow the market for service revenue management; changes in market conditions that impact our ability to sell our SaaS solutions and/or generate service revenue on our customers' behalf; the possibility that our estimates of service revenue opportunity under management and other metrics may prove inaccurate; demand for our offering that falls short of expectations; the potential effect of mergers and acquisitions on our customer base; our ability to keep customer data and other confidential information secure; our ability to adapt our solution to changes in the market or new competition; our ability to achieve our expected benefits from international expansion; our ability to protect our intellectual property rights; the risk of claims that our offerings infringe the intellectual property rights of others; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission's website at http://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

About ServiceSource

ServiceSource International, Inc. (NASDAQ:SREV) helps the world's leading brands grow closer to their customers. As a global leader in outsourced inside sales, customer success and recurring revenue growth and retention solutions, ServiceSource expands customer lifetime value by helping companies to more efficiently and effectively find, convert, grow and retain their B2B customer relationships. Trusted by global market leaders in the cloud/XaaS, software, technology hardware, medical device & diagnostic equipment and industrial IoT sectors, ServiceSource sells, manages or renews $9 billion of revenue annually on behalf of its clients. Leveraging a robust technology suite, predictive data models and more than 3,000 revenue delivery professionals speaking 45 languages, only ServiceSource brings to market nearly 20 years of expertise and the ability to drive recurring revenue growth to more than 170 countries. To learn more, visit www.servicesource.com.

Connect with ServiceSource:

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http://www.youtube.com/user/ServiceSourceMKTG

Trademarks

ServiceSource, Renew OnDemand, Scout Analyticsand any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.

 
 
ServiceSource International, Inc.
Condensed Consolidated Statements of Operations
(In thousands, except per share amounts)
(Unaudited)
                                         
            Three Months Ended           Twelve Months Ended
            December 31           December 31
            2015       2014           2015       2014
Net revenue           $ 64,960         $ 74,654             $ 252,203         $ 272,180  
Cost of revenue (1)           40,293         48,678             171,369         194,009  
Gross profit           24,667         25,976             80,834         78,171  
Operating expenses:                                        
Sales and marketing (1)           12,419         12,762             44,086         59,988  
Research and development (1)           3,538         5,803             16,480         25,802  
General and administrative (1)           12,521         11,755             46,299         47,808  
Restructuring and other (1)           (75 )       1,377             3,662         3,314  

Goodwill and other intangibles impairment

                  4,108                     25,108  
Total operating expenses           28,403         35,805             110,527         162,020  
Loss from operations           (3,736 )       (9,829 )           (29,693 )       (83,849 )
Interest expense and other, net           (2,218 )       (3,371 )           (9,316 )       (11,008 )
Loss before income taxes           (5,954 )       (13,200 )           (39,009 )       (94,857 )
Income tax provision           24         341             1,404         302  
Net loss           $ (5,978 )       $ (13,541 )           $ (40,413 )       $ (95,159 )
Net loss per share, basic and diluted           $ (0.07 )       $ (0.16 )           $ (0.47 )       $ (1.15 )
Weighted average common shares outstanding, basic and diluted           86,318         83,478             85,417         82,872  
                                         
(1) Includes stock-based compensation expense as follows:                                        
            Three Months Ended           Twelve Months Ended
            December 31           December 31
            2015       2014           2015       2014
Cost of revenue           $ 466         $ 828             $ 2,666         $ 3,995  
Sales and marketing           950         1,276             3,393         6,193  
Research and development                   668             1,299         2,800  
General and administrative           1,166         2,121             6,029         7,911  
Restructuring and other                               2,579          
Total stock-based compensation           $ 2,582         $ 4,893             $ 15,966         $ 20,899  
 
 
ServiceSource International, Inc.
Condensed Consolidated Balance Sheets
(In thousands)
(Unaudited)
                       
            December 31,         December 31,
            2015         2014
Assets                      
Current assets:                      
Cash and cash equivalents           $ 72,334           $ 90,382  
Short-term investments           136,378           125,000  
Accounts receivable, net           56,563           70,163  
Deferred income taxes           97           398  
Prepaid expenses and other           8,167           6,815  
Total current assets           273,539           292,758  
Property and equipment, net           25,903           25,658  
Deferred income taxes, net of current portion           1,759           2,488  
Goodwill and intangibles, net           9,444           10,957  
Other assets, net           8,960           7,985  
Total assets           $ 319,605           $ 339,846  
                       
Liabilities and Stockholders' Equity                      
Current liabilities:                      
Accounts payable           $ 1,067           $ 2,922  
Accrued taxes           1,112           1,721  
Accrued compensation and benefits           22,116           20,056  
Deferred revenue           5,770           7,018  
Accrued expenses           4,716           8,882  
Other current liabilities           2,327           2,569  
Total current liabilities           37,108           43,168  
Obligations under capital leases, net of current portion           198           329  
Convertible notes, net           128,092           120,730  
Other long-term liabilities           4,113           4,331  
Total liabilities           169,511           168,558  
Stockholders' equity:                      
Common stock           8           8  
Treasury stock           (441 )         (441 )
Additional paid-in capital           331,922           312,017  
Accumulated deficit           (181,822 )         (141,409 )
Accumulated other comprehensive income           427           1,113  
Total stockholders' equity           150,094           171,288  
Total liabilities and stockholders' equity           $ 319,605           $ 339,846  
 
 

ServiceSource International, Inc.

Condensed Consolidated Statements of Cash Flows
(In thousands)
(Unaudited)
              Twelve months ended
              December 31
              2015         2014
Cash flows from operating activities                        
Net loss             $ (40,413 )         $ (95,159 )
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:                        
Depreciation and amortization             13,736           13,219  
Amortization of debt discount and issuance costs             8,048           7,474  
Amortization of premium on short-term investments             (101 )         (245 )
Deferred income taxes             789           (514 )
Stock-based compensation             13,387           20,899  
Income tax benefit from stock-based compensation                       (146 )
Restructuring and other             3,699           952  

Goodwill and other intangibles impairment

                      25,108  
Changes in operating assets and liabilities:                        
Accounts receivable, net             12,002           3,716  
Deferred revenue             (1,204 )         (371 )
Prepaid expenses and other             (2,799 )         (631 )
Accounts payable             (1,562 )         (278 )
Accrued taxes             (539 )         477  
Accrued compensation and benefits             1,586           248  
Accrued expense             (3,940 )         1,978  
Other liabilities             (66 )         (489 )
Net cash provided by (used in) operating activities             2,623           (23,762 )
Cash flows from investing activities                        
Acquisition of property and equipment             (11,975 )         (9,357 )
Restricted cash             (1,244 )          
Cash paid for acquisition, net of cash acquired                       (32,550 )
Purchases of short-term investments             (95,421 )         (84,415 )
Sales of short-term investments             82,351           60,407  
Maturities of short-term investments             1,095           4,043  
Net cash used in investing activities             (25,194 )         (61,872 )
Cash flows from financing activities                        
Repayment of long-term debt and capital lease obligations             (170 )         (364 )
Repurchase of common stock             (1,212 )          
Proceeds from common stock issuances             5,703           4,386  
Tax benefit from stock-based compensation                       146  
Net cash provided by financing activities             4,321           4,168  
Net decrease in cash and cash equivalents             (18,250 )         (81,466 )
Effect of exchange rate changes on cash and cash equivalents             202           1,716  
Cash and cash equivalents at beginning of period             90,382           170,132  
Cash and cash equivalents at end of period             $ 72,334           $ 90,382  

Use of Non-GAAP Financial Measures

To supplement its financial statements presented in accordance with generally accepted accounting principles, or GAAP, ServiceSource also provides investors with non-GAAP gross profit, net income, net income per share and Adjusted EBITDA. A reconciliation of these non-GAAP financial measures to the closest GAAP financial measure is presented in the financial tables below under the heading, "GAAP to Non-GAAP Reconciliation." ServiceSource believes that the non-GAAP financial information provided in this release can assist investors in understanding and assessing its on-going core operations and prospects for the future and provides an additional tool for investors to use in comparing ServiceSource's financial results with other companies in the industry, many of which present similar non-GAAP financial measures to investors.

Non-GAAP revenue is defined as net revenue plus revenue not recognized in the period for Scout Analytics due to the impact of purchase accounting rules related to deferred revenue acquired. Non-GAAP gross profit consists of gross profit plus adjustments to revenue related to purchase accounting, stock based compensation, amortization of purchased intangible assets and amortization of internally-developed software.

Non-GAAP net loss consists of net loss plus adjustments to revenue related to purchase accounting, stock-based compensation, amortization of purchased intangible assets, amortization of internally-developed software, acquisition related costs associated with external and incremental costs resulting directly from merger and acquisition activities such as legal, due diligence, integration costs, and acquisition bonus payments, restructuring related costs, goodwill and other intangibles impairment and non-cash interest expense and applying an income tax rate of 40% reflecting our estimated tax expense on our core operations. Stock-based compensation expense is expected to vary depending on the number of new grants issued, changes in the company's stock price, stock market volatility, expected option lives and risk-free rates of return, all of which are difficult to estimate.

EBITDA consists of net loss plus depreciation and amortization, interest expense, other expenses, net, and income tax expense. Adjusted EBITDA consists of EBITDA plus non-cash stock-based compensation expense, acquisition related costs associated with external and incremental costs resulting directly from merger and acquisition activities such as legal, due diligence, integration costs, and acquisition bonus payments, restructuring related costs, goodwill and other intangibles impairment and adjustments to revenue related to purchase accounting. ServiceSource uses Adjusted EBITDA as a measure of operating performance because it assists the company in comparing performance on a consistent basis, as it removes from the operating results the impact of the company's capital structure.

These non-GAAP measures should not be considered a substitute for, or superior to, financial measures calculated in accordance with generally accepted accounting principles in the United States.

 
 
ServiceSource International, Inc.
GAAP To Non-GAAP Reconciliation
(Dollars in thousands, except per share amounts)
(unaudited)
                              Three Months Ended           Twelve Months Ended
                              December 31           December 31
                              2015       2014           2015       2014
Net Revenue                                                
GAAP net revenue                   $ 64,960         $ 74,654             $ 252,203         $ 272,180  
        Adjustments to revenue           (A)       75         270             350         1,346  
Non-GAAP net revenue                   $ 65,035         $ 74,924             $ 252,553         $ 273,526  
                                                           
Gross Profit                                                
GAAP gross profit                   $ 24,667         $ 25,976             $ 80,834         $ 78,171  
Non-GAAP adjustments:                                                
        Adjustments to revenue           (A)       75         270             350         1,346  
        Stock-based compensation           (B)       466         828             2,666         3,995  
        Amortization of internally-developed software           (C)       1,100         926             4,483         2,479  
        Amortization of purchased intangible assets           (D)       247         247             988         1,221  
Non-GAAP gross profit                   $ 26,555         $ 28,247             $ 89,321         $ 87,212  
                                                           
Gross Profit %                                                
GAAP gross profit                   38 %       35 %           32 %       29 %
Non-GAAP adjustments:                                                
        Adjustments to revenue           (A)       %       %           %       %
        Stock-based compensation           (B)       1 %       1 %           1 %       1 %
        Amortization of internally-developed software           (C)       2 %       1 %           2 %       1 %
        Amortization of purchased intangible assets           (D)       %       %           %       %
Non-GAAP gross profit                   41 %       38 %           35 %       32 %
Certain totals do not add due to rounding                                                
Operating Expenses                                                
GAAP operating expenses                   $ 28,403         $ 35,805             $ 110,527         $ 162,020  
Stock-based compensation           (B)       (2,116 )       (4,065 )           (13,300 )       (16,904 )
Amortization of internally-developed software           (C)       (291 )       (84 )           (542 )       (329 )
Amortization of purchased intangible assets           (D)       (131 )       (131 )           (525 )       (721 )
Acquisition related costs           (E)                                   (728 )
Restructuring and other           (F)       75         (1,377 )           (3,662 )       (3,314 )

Goodwill and other intangibles impairment

          (G)               (4,108 )                   (25,108 )
Non-GAAP operating expenses                   $ 25,940         $ 26,040             $ 92,498         $ 114,916  
                                                 
Net loss                                                
GAAP net loss                   $ (5,978 )       $ (13,541 )           $ (40,413 )       $ (95,159 )
Non-GAAP adjustments:                                                
        Adjustments to revenue           (A)       75         270             350         1,346  
        Stock-based compensation           (B)       2,582         4,893             15,966         20,899  
        Amortization of internally-developed software           (C)       1,433         1,010             5,068         2,808  
        Amortization of purchased intangible assets           (D)       378         378             1,513         1,942  
        Acquisition related costs           (E)                                   728  
        Restructuring and other           (F)       (75 )       1,377             3,662         3,314  
       

Goodwill and other intangibles impairment

          (G)               4,108                     25,108  
        Non-cash interest expense           (H)       2,092         1,942             8,057         7,511  
        Income tax effect on non-GAAP adjustments and impact of normalizing the effective income tax rate           (I)       (189 )       29             4,193         12,782  
Non-GAAP net income (loss)                   $ 318         $ 466             $ (1,604 )       $ (18,721 )
                                                 
Diluted Net Loss Per Share                                                
GAAP net loss per share                   $ (0.07 )       $ (0.16 )           $ (0.47 )       $ (1.15 )
Non-GAAP adjustments:                                                
        Adjustments to revenue           (A)                                   0.02  
        Stock-based compensation           (B)       0.03         0.06             0.19         0.25  
        Amortization of internally-developed software           (C)       0.02         0.01             0.06         0.03  
        Amortization of purchased intangible assets           (D)                           0.02         0.02  
        Acquisition related costs           (E)                                   0.01  
        Restructuring and other           (F)               0.02             0.04         0.04  
       

Goodwill and other intangibles impairment

          (G)               0.05                     0.30  
        Non-cash interest expense           (H)       0.02         0.02             0.09         0.09  
        Income tax effect on non-GAAP adjustments and impact of normalizing the effective income tax rate           (I)                           0.05         0.15  
Non-GAAP diluted net income (loss) per share                   $         $ 0.01             $ (0.02 )       $ (0.23 )
Certain totals do not add due to rounding                                                
Shares used in calculating diluted net income (loss) per share on a non-GAAP basis                   86,318         83,478             85,417         82,872  

Footnotes to GAAP to Non-GAAP Reconciliation

(A) Adjustments to revenue. Due to purchase accounting rules, upon acquisition, we recorded an adjustment of $1.7 million to reduce the balance of deferred revenue related to the assumed client contracts acquired from Scout Analytics. As a result of this adjustment, $0.1 million of revenue was not recognized for the three months ended December 31, 2015. Therefore, revenue is adjusted by an increase of $0.1 million to arrive at non-GAAP revenue for the three months ended December 31, 2015.

(B) Stock-based compensation. Included in our GAAP presentation of cost of revenue and operating expenses, stock-based compensation consists of expenses for stock options and awards and purchase rights under our stock purchase plan. We exclude stock-based compensation expense from our non-GAAP measures because some investors may view it as not reflective of our core operating performance as it is a non-cash expense.

(C) Amortization of internally-developed software. Included in our GAAP presentation of cost of revenue and operating expenses, amortization of internally-developed software reflects non-cash expense for certain software purchases and software developed or obtained for internal use. We exclude these expenses from our non-GAAP measures because we believe they are not indicative of our core operating performance.

(D) Amortization of Purchased Intangibles. Included in our GAAP presentation of gross margin and operating expenses is amortization of purchased intangible assets. We believe amortization of acquisition-related intangible assets, such as the amortization of the cost associated with an acquired company's research and development efforts, trade names and customer relationships, as items arising from pre-acquisition activities determined at the time of an acquisition. While these intangible assets are continually evaluated for impairment, amortization of the cost of purchased intangibles is a static expense, one that is not typically affected by operations during any particular period.

(E) Acquisition related costs. Included in our GAAP presentation of operating expenses, acquisition costs consist of external and incremental costs resulting directly from merger and acquisition activities such as legal, due diligence, integration costs and acquisition bonus payments. These are one-time costs that vary significantly in amount and timing and are not indicative of our core operating performance.

(F) Restructuring and other expense. Included in our GAAP presentation, we incurred expenses related to our restructuring effort to better align our cost structure with current revenue levels. Restructuring and other expenses consist primarily of employees' severance payments, related employee benefits, stock-based compensation related to accelerated vesting of certain equity awards and charges related to cancellation of contracts. These are one-time in nature costs that are not indicative of our core operating performance.

(G) Goodwill and other intangibles impairment. Included in our GAAP presentation, we recorded goodwill and other intangibles impairment related to our Cloud and Business Intelligence unit in 2014. Goodwill and other intangibles impairment is a noncash charge that is one time in nature that is not indicative of our core operating performance.

(H) Non-cash interest expense. Under GAAP, we are required to separately account for liability (debt) and equity (conversion option) components of the $150 million convertible senior notes that were issued in August 2013. Accordingly, for GAAP purposes we are required to recognize effective interest expense on our convertible senior notes which includes interest cost related to the amortization of debt issuance costs and the contractual 1.5% interest rate of the note. The difference between the effective interest expense and the contractual interest expense is excluded from our assessment of our operating performance because we believe that this non-cash expense is not indicative of ongoing operating performance. We believe that the exclusion of the non-cash interest expense provides investors a view of our core operating performance.

(I) Income tax effect on non-GAAP adjustments as well as the impact of normalizing the effective income tax rate. This adjusts (i) the provision for income taxes to reflect the effect of the non-GAAP items A, B, C, D, E, F, G, H and I noted above on our non-GAAP net loss; (ii) the income tax rate to a normalized effective tax rate of 40%; and (iii) non-GAAP earnings per share based on a fully-diluted share count.

 
 
ServiceSource International, Inc.
Reconciliation of Net Loss to Adjusted EBITDA
(In thousands)
(Unaudited)
            Three Months Ended             Twelve months ended
            December 31             December 31
            2015         2014             2015         2014
                                     
Net loss           $ (5,978 )         $ (13,541 )             $ (40,413 )         $ (95,159 )
Income tax provision           24           341               1,404           302  
Interest expense and other, net           2,218           3,371               9,316           11,008  
Depreciation and amortization           3,416           3,549               13,736           13,219  
EBITDA           (320 )         (6,280 )             (15,957 )         (70,630 )
Stock-based compensation           2,582           4,893               13,387           20,899  
Adjustments to revenue           75           270               350           1,346  
Acquisition related costs                                             728  
Restructuring and other (1)           (75 )         1,377               3,662           3,314  

Goodwill and other intangibles impairment

                    4,108                         25,108  
Adjusted EBITDA           $ 2,262           $ 4,368               $ 1,442           $ (19,235 )

(1) Restructuring and other includes $2.6 million of stock-based compensation in the twelve-months ended December 31, 2015.

 
 
ServiceSource International, Inc.
Reporting Segments
(In thousands)
(unaudited)
            Three Months Ended December 31
            2015             2014
            Managed Services      

Cloud and Business

Intelligence

            Managed Services      

Cloud and Business

Intelligence

Net Revenue           $ 60,113         $ 4,847               $ 66,800         $ 7,854
Cost of Revenue           36,399         3,894               43,189         5,489
Gross Profit           $ 23,714         $ 953               $ 23,611         $ 2,365
                                           
                                           
            Twelve Months Ended December 31
            2015             2014
            Managed Services      

Cloud and Business

Intelligence

            Managed Services      

Cloud and Business

Intelligence

Net Revenue           $ 227,645         $ 24,558               $ 240,573         $ 31,607
Cost of Revenue           155,898         15,471               170,820         23,189
Gross Profit           $ 71,747         $ 9,087               $ 69,753         $ 8,418

 

Investor Relations Contact for ServiceSource:
ServiceSource International, Inc.
Erik Bylin, 415-901-4182
ebylin@servicesource.com

Source: ServiceSource International, Inc.

 

 

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