ServiceSource Ramps New Client Engagement for Data Insights Provider
Company to Modernize Relationship Renewals Process for the Digital Age
ServiceSource will strive to enhance the way the client builds and extends its customer relationships, modernizing the renewals process for the digital age by helping the client’s customers transition from perpetual license contracts to subscription-based models, and promoting a shift to 3-year agreement standard.
“Research shows that migrating customers to subscription offerings can deliver higher growth rates and valuation premiums for companies, but what often gets in the way of a successful transition is a lack of sales expertise and process discipline to guide customers along the journey,” said
“Maintaining strong connections and proactively engaging to create the right interaction at the right time has a powerful impact on the customer experience, but many companies don’t have the bandwidth or resources to execute this properly,” said
With this agreement, ServiceSource adds a rapidly growing pioneer in data visualization and analytics to its growing software and cloud vertical. ServiceSource became the provider of choice through its proven ability to apply Customer Journey ExperienceTM practices that inform retention and growth strategies.
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This press release contains forward-looking statements, including statements regarding our ability to transition our clients’ customers into new agreement types, terms or increased growth rates. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from our forward-looking statements. Those risks and uncertainties include that we may be unable to attract and retain the highly skilled employees we need to support our planned growth; changes in market conditions that impact our ability to sell our solutions and/or generate service revenue on our clients’ behalf; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the
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