Press Release
ServiceSource Provides Business Update On COVID-19
Early Business Continuity Planning and Action Enabled Rapid Response to Put Employees First and Serve Clients Without Disruption
“A central tenet of our operating model has always been a robust Business Continuity Plan that ensures preparedness, redundancy, flexibility, and adaptability,” said
Key aspects of ServiceSource’s BCP and COVID-19 response include:
- All of the Company’s clients are now enabled to be served through a secure, innovative, and 100% virtual work-from-home (“WFH”) delivery model.
- All employees from ServiceSource’s 11 global offices are equipped and actively encouraged to WFH.
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More than 95% of the Company’s capacity is now being delivered in an exclusive WFH model, including by more than 1,200 employees in
Manila andKuala Lumpur who were required to WFH in response to government-imposed movement restrictions and office closures.
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Full implementation of travel restrictions, social distancing practices, enhanced office hygiene, and other recommendations from the
Centers for Disease Control and Prevention , theWorld Health Organization , and other regional and local government and health authorities.
“While the COVID-19 situation remains very dynamic and we will continue to monitor it closely, we believe we have taken appropriate proactive measures to best care for our colleagues around the world while ensuring we are there for our clients in these unprecedented times,” said Moore. “Our thoughts are with those who have been directly or indirectly impacted by the virus, and we extend heartfelt gratitude to the healthcare professionals and others who working tirelessly on the front lines to confront this challenge.”
About ServiceSource
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Investor Relations Contact for ServiceSource
clyne@servicesource.com
720-889-8784
Source: ServiceSource