Press Release

ServiceSource Expands Leadership Team With Addition Of Debbie Dunnam As Executive Vice President

Inside Sales and Customer Success Visionary to Lead Digital Transformation and Innovation Initiatives

DENVER--(BUSINESS WIRE)--Sep. 25, 2018-- ServiceSource (NASDAQ: SREV), a global leader in outsourced inside sales, customer success and recurring revenue growth and retention solutions, today announced that Debbie Dunnam has joined the company as Executive Vice President. Dunnam brings more than 35 years of domain expertise leading digital customer engagement, innovation and transformation strategies for cloud and software market leaders such as Microsoft and Cisco Systems. Dunnam will report directly to Christopher M. Carrington, CEO of ServiceSource, and will be a key member of the executive leadership team.

“I am thrilled to welcome Debbie to ServiceSource as we continue to add experienced leadership and high-caliber talent to our executive bench,” said Carrington. “Debbie has a deep understanding and appreciation of ServiceSource and the value we deliver for an evolving and expanding market opportunity. Having been a client sponsor of ServiceSource in prior roles, she possesses an intimate awareness of our differentiating capabilities, as well as valuable perspective on the opportunities we have to further advance our strategy and competitive advantage. In this role, Debbie will work across all functions in the organization to optimize and digitally transform our solution set, service delivery model and client outcomes.”

“In a hyper-connected digital era, end-user customers increasingly expect more personalized and authentic experiences from their vendors and suppliers,” said Dunnam. “To be a market leader tomorrow, companies today need to overhaul legacy approaches to how they acquire, engage, grow and retain their customers. I am excited to join the great team at ServiceSource as we are squarely positioned to deliver on this transformational paradigm for our clients, with an end-to-end suite of solutions that addresses the entire B2B digital customer journey experience.”

Prior to ServiceSource, Dunnam served as Corporate Vice President, Inside Sales at Microsoft, leading the formation of a consultative digital sales capability for Microsoft across commercial segments, geographies and product lines. Dunnam’s approach leveraged leading-edge technology, world-class infrastructure and a highly-trained specialist sales force to create trusted partnerships with customers throughout their digital transformation journey. Before joining Microsoft, Dunnam spent nearly a decade in various senior leadership roles at Cisco Systems, most recently as Senior Vice President, Worldwide Services Sales and Global Customer Success, where she oversaw a $12 billion organization. Previous to Cisco, Dunnam held Vice President roles at Dell Technologies, Hewlett Packard Enterprise and StayWell Health Management.

About ServiceSource

ServiceSource International, Inc. (NASDAQ:SREV) helps the world’s leading brands grow closer to their customers. As a global leader in outsourced inside sales, customer success and recurring revenue growth and retention solutions, ServiceSource expands customer lifetime value by helping companies to more efficiently and effectively find, convert, grow and retain their B2B customer relationships. Trusted by global market leaders in the cloud/XaaS, software, technology hardware, medical device & diagnostic equipment and industrial IoT sectors, ServiceSource sells, manages or renews $9 billion of revenue annually on behalf of its clients. Leveraging a robust technology suite, predictive data models and more than 3,000 revenue delivery professionals speaking 45 languages, only ServiceSource brings to market nearly 20 years of expertise and the ability to drive recurring revenue growth to more than 170 countries. To learn more, visit www.servicesource.com.

Forward-Looking Statements

This press release contains forward-looking statements, including statements regarding our ability to execute against our market opportunity, and the growth of that opportunity. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from our forward-looking statements. Those risks and uncertainties include: that the market for our solution is underdeveloped and may not grow; changes in market conditions that impact our ability to sell our solutions and/or generate service revenue on our customers' behalf; the possibility that our estimates of service revenue opportunity under management and other metrics may prove inaccurate; our ability to adapt our solution to changes in the market or new competition; our ability to achieve our expected benefits from international expansion; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission's website at http://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

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Trademarks

ServiceSource®, and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.

Source: ServiceSource International, Inc.

Investor Relations Contact for ServiceSource
Chad Lyne, 720-889-8784
clyne@servicesource.com
or
Media Contact for ServiceSource
Nick Herff, 815-861-8864
nherff@servicesource.com