Press Release

ServiceSource Deepens Global Partnership with Extreme Networks

Software-Driven Network Solutions Provider Broadens Relationship with ServiceSource to Support Market Growth Strategy

DENVER--(BUSINESS WIRE)--Nov. 12, 2018-- ServiceSource (NASDAQ: SREV), a global leader in outsourced inside sales, customer success and recurring revenue growth and retention solutions, today announced an expansion of its existing partnership with Extreme Networks, Inc., a global provider of software-driven network technology. The engagement, which has been extended through 2020, broadens ServiceSource’s opportunity to include new edge, campus and data center solutions that have been acquired by Extreme over the past two years. As part of the agreement, ServiceSource is now also executing customer loyalty and up-sell/cross-sell campaigns at touchpoints throughout the customer journey on behalf of Extreme, in addition to its previous focus on maintenance contract renewals.

Extreme offers end-to-end, software-driven network solutions to more than 30,000 enterprise customers globally. With the development of its Smart OmniEdge™, Automated Campus™ and Agile Data Center™ solutions portfolios, the company required a strategic partner that could rapidly deploy and execute a holistic approach to customer acquisition, engagement and retention on a global scale. Extreme will leverage ServiceSource’s international coverage, technology domain expertise and pay-for-performance model to reach its goals more quickly and cost-effectively than would otherwise be possible.

“Extreme Networks has prioritized customer acquisition and success as key competitive differentiators, and those are areas where our revenue delivery professionals thrive,” said Christopher M. Carrington, CEO of ServiceSource. “This decision to grow the partnership reflects the positive outcomes we have helped Extreme achieve thus far, and we are excited for the opportunity to have an even more significant impact on Extreme’s business going forward.”

“Throughout our partnership, ServiceSource has been more than just another vendor – they are a true extension of our team,” said Rob Rosa, Vice President, Worldwide Service Sales at Extreme Networks. “The proficiency ServiceSource demonstrated in nurturing our customers has had a very positive effect on our growth over the past two years. We look forward to the increased breadth and depth of this partnership as we seek to deliver even more value to our customers going forward.”

About ServiceSource

ServiceSource International, Inc. (NASDAQ:SREV) helps the world’s leading brands grow closer to their customers. As a global leader in outsourced inside sales, customer success and recurring revenue growth and retention solutions, ServiceSource expands customer lifetime value by helping companies to more efficiently and effectively find, convert, grow and retain their B2B customer relationships. Trusted by global market leaders in the cloud/XaaS, software, technology hardware, medical device & diagnostic equipment and industrial IoT sectors, ServiceSource sells, manages or renews $9 billion of revenue annually on behalf of its clients. Leveraging a robust technology suite, predictive data models and more than 3,000 revenue delivery professionals speaking 45 languages, only ServiceSource brings to market nearly 20 years of expertise and the ability to drive recurring revenue growth to more than 170 countries. To learn more, visit http://www.servicesource.com.

Forward-Looking Statements

This press release contains forward-looking statements, including statements regarding our ability to: accelerate our clients’ ability to reach their goals more quickly and cost-effectively and find, convert, grow, and retain their customers; accelerate revenue and growth; have a significant impact on our clients’ business; and further increase customer engagement and loyalty. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from our forward-looking statements. Those risks and uncertainties include: that we may be unable to attract and retain the highly skilled employees we need to support our planned growth; changes in market conditions that impact our ability to sell our solutions and/or generate service revenue on our customers' behalf; our ability to achieve our expected benefits from international expansion; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission's website at http://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

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Trademarks

ServiceSource®, and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.

Source: ServiceSource International, Inc.

Media Contact for ServiceSource
Nick Herff, 815-861-8864
nherff@servicesource.com
or
Investor Relations Contact for ServiceSource
Chad Lyne, 720-889-8784
clyne@servicesource.com