ServiceSource and Red Hat Build on 10-Year Collaboration
New Services to Drive Customer Success and Business Growth
Through a new agreement, ServiceSource builds upon its history of strong collaboration, focused on supporting Red Hat’s mid-market customer relationships. ServiceSource’s customer success experts will add a layer of high-touch onboarding and customer health checks as part of an initiative designed to expand and renew Red Hat’s existing customer footprint.
“ServiceSource has helped us retain and grow our customer base, scale performance and boost the renewal experience,” said
ServiceSource will strive to increase upsells and renewal rates using proven methods that deliver results.
“Over the past decade, we’ve grown in scope and geography with Red Hat to provide globally consistent performance at scale across six locations and multiple languages,” said
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This press release contains forward-looking statements, including statements regarding our ability to expand and renew our clients’ existing customer footprint, uncover insights about our clients’ customers, generate renewals and increase renewal rates, positively impact the customer experience, increase upsells, and delivering new insights. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from our forward-looking statements. Those risks and uncertainties include that we may be unable to attract and retain the highly skilled employees we need to support our planned growth; changes in market conditions that impact our ability to sell our solutions and/or generate service revenue on our clients’ behalf; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the
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