Press Release

ServiceSource and Red Hat Build on 10-Year Collaboration

New Services to Drive Customer Success and Business Growth

DENVER--(BUSINESS WIRE)--May 14, 2020-- ServiceSource (NASDAQ: SREV), the digital customer journey experience company, announced today that it has extended its relationship with Red Hat, Inc., the world's leading provider of open source solutions.

Through a new agreement, ServiceSource builds upon its history of strong collaboration, focused on supporting Red Hat’s mid-market customer relationships. ServiceSource’s customer success experts will add a layer of high-touch onboarding and customer health checks as part of an initiative designed to expand and renew Red Hat’s existing customer footprint.

“ServiceSource has helped us retain and grow our customer base, scale performance and boost the renewal experience,” said Mark Enzweiler, senior vice president of global partners and alliances at Red Hat. “We are expecting this next step we are taking together to help us uncover insights about our customers at the right time to generate renewals and positively impact the customer experience.”

ServiceSource will strive to increase upsells and renewal rates using proven methods that deliver results.

“Over the past decade, we’ve grown in scope and geography with Red Hat to provide globally consistent performance at scale across six locations and multiple languages,” said Gary B. Moore, chairman and chief executive officer of ServiceSource. “We have a history of translating the voice of the customer into meaningful business growth for Red Hat and we look forward to continuing to deliver new insights that make a powerful difference.”

About ServiceSource

ServiceSource International, Inc. (NASDAQ: SREV) brings the world’s greatest brands closer to their customers through digitally-enabled solutions and data-driven insights that personalize and power the “moments that matter”. Backed by 20 years of experience, an industry-leading technology platform, a robust global footprint and a powerful suite of solutions that enhance every touchpoint along the Customer Journey Experience (CJXTM), we deliver impactful revenue growth for global market leaders. Operating out of eight countries with more than 3,000 sales delivery professionals speaking 45 languages, ServiceSource drives billions of dollars in client value annually. To learn more about how we help our clients more effectively find, convert, nurture, grow and retain their customers, visit www.servicesource.com.

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Forward-Looking Statements

This press release contains forward-looking statements, including statements regarding our ability to expand and renew our clients’ existing customer footprint, uncover insights about our clients’ customers, generate renewals and increase renewal rates, positively impact the customer experience, increase upsells, and delivering new insights. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from our forward-looking statements. Those risks and uncertainties include that we may be unable to attract and retain the highly skilled employees we need to support our planned growth; changes in market conditions that impact our ability to sell our solutions and/or generate service revenue on our clients’ behalf; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission’s website at https://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

Trademarks

ServiceSource®, and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.

Red Hat is a trademark or registered trademark of Red Hat, Inc. or its subsidiaries in the U.S. and other countries.

Media Contact for ServiceSource
Elise Brassell
ebrassell@servicesource.com
303-889-8616

Investor Relations Contact for ServiceSource
Chad Lyne
investorrelations@servicesource.com
720-889-8784

Source: ServiceSource