Press Release
New Contract Expands ServiceSource Customer Success Solution with Existing Cloud-based Client
Solid Execution and Demonstration of Client Value Unlock Global Expansion Opportunity
The client provides secure identity and access management technologies to business users globally and in 2020, chose ServiceSource to address its need to better retain its small and midsize (SMB) customers. Through its sales performance analysis process, ServiceSource determined that a Customer Success strategy would remove the barriers to solution adoption and usage that the client experienced, and ultimately help build lasting and growing relationships with its customers.
Within a year, ServiceSource executed a Customer Success playbook for its client that delivered a 90 percent renewal rate among SMB customers in
As a result, ServiceSource recently signed a new contract to expand its outreach on behalf of the client to customers in the
“Customers are buying outcomes, not just products or services. Especially for Software-as-a-Service solutions where expectations are high and adoption of services can be low, proactive engagement early and often is critical for success,” said
“ServiceSource provides the consistent outreach that is essential to maintaining the short-term subscription-based relationships that are often found in the SaaS world,” said
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