Alcatel-Lucent Enterprise Extends Long-Standing Relationship with ServiceSource
ServiceSource Continues to Grow Recurring Revenue for Global Enterprise Networking and Communications Provider
With a new agreement that extends through 2020,
“Alcatel-Lucent Enterprise relies on a network of partners to sell, install and support its equipment. In addition to the services delivered by partners, it is key that end users get vendor support to ensure that the systems are always on, remain up to date and can evolve seamlessly. Systems are critical to the performance of the end users and having them under ALE support is a guarantee for ALE to achieve success in customer satisfaction,” said
Over the course of the relationship, the two companies have built collaborative processes and tools that enable
“Expanding revenue by renewing relationships with existing customers requires a unique blend of people, processes and technology that we have perfected by engaging and renewing millions of customer relationships every year,” said
About Alcatel-Lucent Enterprise
Our mission is to make everything connect to create the customized technology experiences customers need. From your office, the cloud or in combination, we deliver networking and communications that work for your people, processes and customers.
A heritage of innovation and dedication to customer success has made ALE an essential provider of enterprise networking, communications and services to over 830,000 customers worldwide operating under the Alcatel-Lucent Enterprise brand. With global reach and local focus, more than 2200 employees and 2900+ partners serve over 50 countries. For more information, visit our web site at: https://www.al-enterprise.com/. For ongoing news visit our Newsroom, Blog, LinkedIn,
This press release contains forward-looking statements, including statements regarding our ability to renew and extend existing customer contracts, the effectiveness of our processes and technologies; our ability to enable our clients to streamline their internal processes; our ability to renew relationships on behalf of our clients; and our ability to build enduring and more profitable customer relationships. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from our forward-looking statements. Those risks and uncertainties include that we may be unable to attract and retain the highly skilled employees we need to support our planned growth; changes in market conditions that impact our ability to sell our solutions and/or generate service revenue on our clients’ behalf; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the
ServiceSource®, and any
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