ServiceSource Appoints Gregory Hopkins as Chief Customer Officer
Technology Industry Veteran to Lead Global Sales, Marketing and
SAN FRANCISCO--(BUSINESS WIRE)--
(NASDAQ:SREV), the global leader in recurring revenue and customer
success management, today announced the appointment of software and
technology veteran Gregory Hopkins as Chief Customer Officer, effective
April 20. Hopkins brings over 25 years of experience in the technology
industry where he has overseen sales for multibillion dollar companies
and maintained the client bases for Fortune 100 companies. Hopkins will
spearhead all global sales, marketing and customer-facing initiatives,
with an emphasis on accelerating adoption amongst the company's customer
base of Fortune 2000 enterprises.
"There is a tremendous opportunity within the Revenue Lifecycle
Management market, and Greg is joining at an ideal time for
ServiceSource to capitalize on the market opportunity ahead of us," said
Christopher Carrington, CEO of ServiceSource. "Greg's expertise in
growing companies is evident by his success in past positions,
establishing companies as leaders in their industry, building strong
customer relationships, overseeing global sales organizations and in
driving revenue growth."
Previously, Hopkins was the executive vice president of global sales for
Stream Global Services, Inc., driving growth for three consecutive years
while diversifying into the financial services and healthcare verticals.
Stream Global Services was acquired in March 2014 by Convergys
Corporation (NYSE:CVG), and Hopkins stayed on and managed over a third
of the company's $3 billion of annual revenue. Concurrently, he led both
enterprise and technology verticals, and managed the company's European
Prior to joining Convergys, Hopkins served as EVP of Sales and Marketing
at TeleTech Holdings, Inc. (NASDAQ:TTEC), a leading global BPO company.
His responsibilities included the management of all sales and marketing
initiatives and activities. Hopkins was instrumental in increasing
revenue from hundreds of millions to over a billion dollars, maintaining
an installed base of Fortune 100 companies while also obtaining new
customer wins within the Fortune 500. He also served as EVP of Sales at
Telwares, Inc. where he was responsible for global sales functions and
assisted in growing revenue by 25 percent a year. Hopkins has also held
senior-level management positions at TeaLeaf Technology, Inc., and had a
20-year career with AT&T Technologies, Inc. (NYSE:T).
"ServiceSource is providing a unique approach to managing a customer's
revenue lifecycle. My goal is to continue building the customer base and
helping more enterprises grow recurring revenue using ServiceSource's
powerful solutions," said Hopkins. "It's an exciting time to be with
ServiceSource, and I'm ready to join a team that is committed to helping
enterprises grow their own business in such a significant way."
Transitioning out of this role over the next several weeks will be
outgoing Chief Customer Officer, Ashley Fieglein Johnson, who will be
leaving the company to pursue other opportunities. "All of ServiceSource
joins me in thanking Ashley for her tremendous leadership, clarity of
vision and strong customer relationships that have helped propel
ServiceSource during critical times for this company," said Carrington.
Prior to her role as Chief Customer Officer, Johnson served as Acting
CEO, Chief Financial Officer and SVP, Finance and Corporate Development.
"I leave ServiceSource feeling extremely optimistic about the future of
the company," said Johnson. "There is a renewed sense of energy and
confidence in our ability to establish a leading role in the emerging
market for revenue lifecycle management solutions."
ServiceSource (NASDAQ:SREV) provides the world's leading B2B companies
with expert managed services, cloud software and best-practice processes
proven to increase customer success, drive revenue growth and decrease
churn from existing customers. ServiceSource's solutions help companies
with onboarding and adoption, upsell and cross-sell, retention and
renewals—the entire revenue lifecycle. Only ServiceSource brings to
market more than 15 years of exclusive focus on customer success and
revenue growth, global deployments across 40 languages and 150
countries, and a powerful, purpose-built recurring revenue technology
platform. Thanks to ServiceSource, another customer is renewed every 47
seconds. For more information, go to www.servicesource.com.
This press release contains forward-looking statements, including
statements regarding the prospects for ServiceSource's business
and offerings. These forward-looking statements are based on our current
assumptions and beliefs, and involve risks and uncertainties that could
cause our results to differ materially from those expressed or implied
in our forward-looking statements. Those risks and uncertainties
include, without limitation, fluctuations in our quarterly results of
operations; the risk of material defects or errors in our software
offerings or their failure to meet customer expectations; migrating
customers to our SaaS offerings and the ability to integrate such
offerings with other third-party applications used by our customers;
errors in estimates as to the renewal rate improvements and/or service
revenue we can generate for our customers; our ability to grow the
market for service revenue management; our ability to protect our
intellectual property rights; the risk of claims that our offerings
infringe the intellectual property rights of others; changes in market
conditions that impact our ability to sell our SaaS solutions and/or
generate service revenue on our customers' behalf; the possibility that
our estimates of service revenue opportunity under management and other
metrics may prove inaccurate; demand for our offering that falls short
of expectations; our ability to keep customer data and other
confidential information secure; our ability to adapt our solution to
changes in the market or new competition; general political, economic
and market conditions and events; and other risks and uncertainties
described more fully in our periodic reports and registration statements
filed with the Securities and Exchange Commission, which can be obtained
online at the Commission's website at http://www.sec.gov.
All forward-looking statements in this press release are based on
information currently available to us, and we assume no obligation to
update these forward-looking statements.
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ServiceSource, Renew OnDemand, Scout and any ServiceSource product or
service names or logos above are trademarks of ServiceSource
International, Inc. All other trademarks used herein belong to their
Media Contacts for ServiceSource
PR for ServiceSource
Katharine Kemp, 206-264-8220
Source: ServiceSource International, Inc.
News Provided by Acquire Media
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