ServiceSource and Gainsight Unveil "Outcome360" to Bring Together Best of Customer Success in One Solution
New strategic partnership combines ServiceSource's global data
enablement and implementation services expertise with Gainsight's
SAN FRANCISCO & REDWOOD CITY, Calif.--(BUSINESS WIRE)--
ServiceSource® (NASDAQ:SREV), the global
leader in outsourced Customer Success and revenue lifecycle
management solutions, and Gainsight™, the industry-defining
Customer Success technology platform, today announced a joint
solution and strategic partnership providing enterprises with a
comprehensive offering to accelerate revenue growth through customer
onboarding, adoption, expansion and renewal.
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The new Outcome360
solution will combine Gainsight's cutting-edge technology - which offers
customer health scoring, automated workflows and customer communications
- with ServiceSource's unmatched expertise and proven methodology in
data enablement and enhancement, systems integration and technical
implementation. Both companies will market and sell Outcome360 to
current and prospective clients.
"Customer Success is rapidly becoming the differentiating factor for
high-growth organizations," said J.B. Wood, president and CEO of the
Technology Services Industry Association (TSIA). "This partnership
between ServiceSource and Gainsight not only combines proven technology,
best-practice processes and decades of expertise, but also offers
companies of various sizes and stages of growth the opportunity to
leverage what they need most to enable and achieve Customer Success."
As part of the Outcome360 solution, ServiceSource is launching a global
professional services practice around Gainsight's technology that will
offer users a host of wide-ranging benefits:
Faster time-to-value through ServiceSource's implementation and
systems integration capabilities and global reach;
Improved efficiency and customer insights by leveraging
ServiceSource's extensive data services expertise; and,
Accelerated ROI on Customer Success initiatives through tailored sales
plays and motions built on ServiceSource's 17 years of experience.
In addition to jointly offering the Outcome360 solution, ServiceSource
will also add Gainsight's technology to its Revenue-as-a-Service
platform to deliver additional value and differentiation on behalf of
ServiceSource's managed services clients.
"In today's new outcome economy, companies are no longer just selling
products or services; they're selling business outcomes, which means
that having a holistic and comprehensive Customer Success program is now
a critical strategy for keeping customers and growing revenue," said
Christopher M. Carrington, CEO of ServiceSource."Partnering with
Gainsight to offer Outcome360 is truly a ‘1+1=3' solution that clearly
addresses the needs of an evolving market. It ensures that, regardless
of size, geography or industry sector, clients will have streamlined
access to the best elements of a world-class Customer Success program.
We are excited to bring our two industry-leading companies together to
create this unique offering."
"Customers today have more choice than ever -- a fundamental shift that
has put pressure on companies to transform their entire business around
delivering outcomes," said Nick Mehta, CEO of Gainsight. "With
Outcome360, organizations that are operationalizing Customer Success can
now benefit from the product, people and process expertise of two of the
leading brands in Customer Success. We are honored to partner with
ServiceSource on the journey to helping innovative and market-leading
companies drive growth through Customer Success."
For more information on the Outcome360 solution, including CEO
perspectives from ServiceSource and Gainsight, visit www.outcome360.net.
ServiceSource (NASDAQ:SREV) provides the world's leading B2B companies
with expert, technology-enabled solutions and best-practice processes
proven to grow and retain revenue from existing customers. With a
holistic approach to the entire revenue lifecycle, ServiceSource
solutions help companies drive customer adoption, expansion and renewal.
Only ServiceSource brings to market more than 17 years of exclusive
focus on Customer Success and revenue growth, global deployments across
40 languages and 200 countries, and a powerful, purpose-built Revenue
Lifecycle Management technology platform. For more information, go to www.servicesource.com.
Gainsight™, the Customer Success company, helps businesses grow faster
by reducing churn, increasing upsell, and driving customer advocacy.
Gainsight's product helps you touch customers effectively, track
customer health consistently and transform the way your company orients
around the customer. Gainsight provides a 360° view of customers and
drives retention across Customer Success, sales, marketing, executive
and product management. Learn how leading companies like Adobe, Box,
DocuSign, HP, Marketo, Nutanix and Workday use Gainsight to help their
customers succeed at www.gainsight.com.
This press release contains forward-looking statements, including
statements regarding our business opportunities, challenges, market
position, and whether the strategic partnership with Gainsight and the
Outcome360 Solution will be successful. These forward-looking statements
are based on our current assumptions and beliefs, and involve risks and
uncertainties that could cause our results to differ materially from
those expressed or in our forward-looking statements. Those risks and
uncertainties include, without limitation, fluctuations in our quarterly
results of operations; our technology; the risk of material defects or
errors in our software offerings or their failure to meet customer
expectations; the ability to integrate our technology offerings with
other third-party applications used by our customers; errors in
estimates as to the renewal rate improvements and/or service revenue we
can generate for our customers; our ability to grow the market for
service revenue management; changes in market conditions that impact our
ability to sell our solutions and/or generate service revenue on our
customers' behalf; the possibility that our estimates of service revenue
opportunity under management and other metrics may prove inaccurate;
demand for our offering that falls short of expectations; the potential
effect of mergers and acquisitions on our customer base; our ability to
keep customer data and other confidential information secure; our
ability to adapt our solution to changes in the market or new
competition; our ability to achieve our expected benefits from
international expansion; our ability to protect our intellectual
property rights; the risk of claims that our offerings infringe the
intellectual property rights of others; general political, economic and
market conditions and events; and other risks and uncertainties
described more fully in our periodic reports and registration statements
filed with the Securities and Exchange Commission, which can be obtained
online at the Commission's website at http://www.sec.gov.
All forward-looking statements in this press release are based on
information currently available to us, and we assume no obligation to
update these forward-looking statements.
Connect with ServiceSource:
Connect with Gainsight:
ServiceSource®, and any ServiceSource product or service names or logos
above are trademarks of ServiceSource International, Inc. All other
trademarks used herein belong to their respective owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20161117005757/en/
Media Contact for ServiceSource
Contact for Gainsight
Anthony Kennada, 650-387-2991
News Provided by Acquire Media
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