ServiceSource Supports Red Hat's Customer Retention Initiatives with Additional Revenue-as-a-Service Solutions
Additional Support Builds on Collaboration to Enhance Red Hat's
SAN FRANCISCO--(BUSINESS WIRE)--
(NASDAQ:SREV), the global leader in customer success and Revenue-as-a-Service
solutions, today announced that Red
Hat, the world's leading provider of open source solutions, has
added new customer expansion capabilities to the existing renewal
services ServiceSource currently provides.
This Smart News Release features multimedia. View the full release here:
A ServiceSource client since 2010, Red
Hat and ServiceSource have long collaborated on customer experience
on a global scale. As part of the enhanced support, ServiceSource plans
to enable Red Hat to optimize its customer lifecycle and high-value
renewals. Specific services include onboarding and adoption support, as
well as risk identification to increase customer retention.
"Red Hat and ServiceSource have enjoyed a strong collaboration over
several years, growing in scope and in geographies," said Christopher M.
Carrington, Chief Executive Officer of ServiceSource. "By adding
customer onboarding, upsell and cross-sell services to our existing
retention services, ServiceSource can drive successful business outcomes
and deeper insights for Red Hat, enhancing their customer experience and
driving lifetime value throughout the entire customer relationship."
"Customer success is a strategic initiative for Red Hat, and expanding
our relationship with ServiceSource can help us with our efforts to
optimize the customer experience," said Gabriel Szulik, vice president,
Renewals Program, Red Hat. "With ServiceSource's expertise, processes,
and technology, Red Hat can better provide our customers with a
successful onboarding and overall experience with us. Our goal is to
drive strong customer retention, while understanding customer needs."
To see how Red Hat created efficiencies in their sales organization with
the video case study here. To learn more about ServiceSource's
Revenue-as-a-Service solutions, visit www.servicesource.com
ServiceSource (NASDAQ:SREV) provides the world's leading B2B companies
with expert, technology-enabled solutions and best-practice processes
proven to grow and retain revenue from existing customers. With a
holistic approach to the entire revenue lifecycle, ServiceSource
solutions help companies drive customer adoption, expansion and renewal.
Only ServiceSource brings to market more than 17 years of exclusive
focus on customer success and revenue growth, global deployments across
40 languages and 200 countries, and a powerful, purpose-built Revenue
Lifecycle Management technology platform. For more information, go to www.servicesource.com.
This press release contains forward-looking statements, including
statements regarding our business opportunities, challenges, and market
position. These forward-looking statements are based on our current
assumptions and beliefs, and involve risks and uncertainties that could
cause our results to differ materially from those expressed or implied
in our forward-looking statements. Those risks and uncertainties
include, without limitation, fluctuations in our quarterly results of
operations; our technology; the risk of material defects or errors in
our software offerings or their failure to meet customer expectations;
the ability to integrate our technology offerings with other third-party
applications used by our customers; errors in estimates as to the
renewal rate improvements and/or service revenue we can generate for our
customers; our ability to grow the market for service revenue
management; changes in market conditions that impact our ability to sell
our solutions and/or generate service revenue on our customers' behalf;
the possibility that our estimates of service revenue opportunity under
management and other metrics may prove inaccurate; demand for our
offering that falls short of expectations; the potential effect of
mergers and acquisitions on our customer base; our ability to keep
customer data and other confidential information secure; our ability to
adapt our solution to changes in the market or new competition; our
ability to achieve our expected benefits from international expansion;
our ability to protect our intellectual property rights; the risk of
claims that our offerings infringe the intellectual property rights of
others; general political, economic and market conditions and events;
and other risks and uncertainties described more fully in our periodic
reports and registration statements filed with the Securities and
Exchange Commission, which can be obtained online at the Commission's
website at http://www.sec.gov.
All forward-looking statements in this press release are based on
information currently available to us, and we assume no obligation to
update these forward-looking statements.
Connect with ServiceSource:
ServiceSource®, and any ServiceSource product or service names or logos
above are trademarks of ServiceSource International, Inc. All other
trademarks used herein belong to their respective owners.
Red Hat and the Shadowman logo are trademarks or registered
trademarks of Red Hat, Inc. or its subsidiaries in the U.S. and other
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