April 26, 2011

ServiceSource Announces Partnership with Good Technology to Enhance Recurring Service Revenue and Customer Loyalty

SAN FRANCISCO, CA — April 26th, 2011ServiceSource® (NASDAQ: SREV), the global leader in cloud-enabled service revenue performance solutions for technology-based companies, today announced a services partnership with Good Technology (www.good.com), the leading provider of secure and managed enterprise mobility for iPhone®, iPad®, Android and other leading smartphone platforms. Good Technology chose ServiceSource because of its proven track record of partnering with some of the world’s most admired technology-based brands to increase maintenance, support and subscription renewal rates and customer loyalty. The ServiceSource approach shatters the typical technology solutions vendor model where customers are forced to make large upfront infrastructure investments with no guarantee of results.

“ServiceSource is a great partner that helps us manage our recurring service revenue business on a global basis,” said Brian Carr, senior vice president of worldwide sales, Good Technology. “Our renewals business increased substantially in 2010, so we wanted to align ourselves with an industry leader in service revenue performance to help us put in place a ‘best in class’ renewals solution to optimize our growing recurring revenue stream.”

Good Technology combines enterprise-grade mobile security and control with an exceptional user experience for messaging and collaboration that allows users to connect and collaborate on their device of choice. Good opens new possibilities for enterprises, government agencies, and end users looking to maximize business and personal productivity by providing secure, easy-to-use, and instant mobile access to data, applications and services on hundreds of mobile devices. Good has over 4,000 enterprise and government customers, including more than 40 of the Fortune 100. With Good and its other customers, some of the renewals process areas that the ServiceSource cloud-enabled solution addresses are:

  • Higher renewals performance
  • Global visibility of its renewals business
  • Valuable insight to its customer patterns
  • Improved data quality, accuracy and customer satisfaction
  • Improved enablement and engagement with the Channel

“Good Technology is a fast-growing company in the emerging mobility platforms market, perfectly positioned to continue growing into 2011 and beyond,” said Mike Smerklo, chairman and CEO of ServiceSource. “As the company’s renewals business also grows in coming years, Good Technology will leverage our cloud-enabled services solution to ensure customers’ have the right service agreement in place and understand the importance of renewing those agreements. The end goal is happy customers as well as more revenue for Good Technology on a global basis.”

The partnership with Good Technology, as well as the recently announced partnerships, including Blue Coat Systems, CA, Hitachi Data Systems, Isilon Storage Systems and Riverbed Technology, demonstrates ServiceSource’s leadership position in working with blue chip technology-based customers to increase recurring service revenue as well as to strengthen customer relationships and loyalty. The Company’s leading cloud-enabled services solution, including purpose-built suite of cloud applications, service revenue intelligence platform and global team of service sales professionals offered as a managed service, has been proven to increase recurring service revenue renewal rates on average by 15 percentage points, driving up revenue and profits for the leading tech-based brands worldwide.

About ServiceSource
ServiceSource focuses on driving increased service revenue, profitability and customer satisfaction for technology and technology-enabled healthcare and life sciences companies. ServiceSource manages the sales process for renewals of maintenance, support and subscription agreements on behalf of its customers. ServiceSource's integrated solution consists of a suite of cloud applications, dedicated service sales teams working under our customers' brands and a proprietary Service Revenue Intelligence Platform. By integrating software, managed services and data, ServiceSource addresses the critical steps of the renewals process including data management, quoting, selling and service revenue business intelligence. ServiceSource's business is built on its pay-for-performance model, whereby its revenues are based on the service renewals customers achieve with its solution. ServiceSource and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners. For more information on ServiceSource, visit http://www.servicesource.com. To connect with ServiceSource, visit us on Twitter, Facebook, LinkedIn and YouTube.

Forward Looking Statements
This press release contains forward-looking statements, including statements regarding our ability to improve the renewal rates and revenue results of our customers. These forward-looking statements are based on the Company’s current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, changes in market conditions that impact our ability to generate service revenue on our customers’ behalf; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; risks associated with material defects or errors in the Company's software or the effect of data security breaches; our ability to adapt our solution to changes in the market or new competition; our ability to protect our intellectual property rights; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which and can be obtained online at the Commission’s website at http://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

Media Contact for ServiceSource:
Will Stickney
Horn Group for ServiceSource
(415) 905-4025
william.stickney@horngroup.com


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